Senior Secretary

Full-time

Watertown, SD

Description

Work as a Team in collaboration with other staff within the clinic to assure exceptional service provision. Help identify resource needs and prepare/submit purchasing requests that may include, but is not limited to, eWIC Cards, breast pumps and formula. Maintain inventory including computers and other equipment, eWIC cards, breast pumps and formula. Print and distribute Notice of Ineligibility (mail, text, email, in-person). Participate in conferences, WIC meetings, and in-services. Participate in outreach activities and participant special events within communities. Assist with the development and completes action steps for Local Agency WIC Strategic Community Outreach & Outcomes Plan (SCOOP) to achieve goals and joint strategies. Contact pregnant women referred by Medicaid who have not contacted the clinic to explain program and encourage participation. Act as the internal referral specialist (checking for applicants and referring to appropriate services). Assist in the delivery of participant surveys and review of pregnancy risk assessment survey data review. Travel will be required for this position to cover a region to perform duties described. Performs other duties as assigned and required.

 

Functions:

· Oversee (does not include supervision responsibilities) job duties of other regional and local agency receptionists.

· Assist with developing and completing action steps for Local Agency WIC Strategic Community Outreach & Outcomes Plan (SCOOP) to achieve goals and joint strategies.

· Act as a Vendor Liaison; provide general, local oversight and serve as point of contact for WIC retailers, investigate to resolve participants/vendor complaints or shopping issues, documenting outcome, and report ongoing/serious retailer issues to Central Office Vendor Team for follow-up.

· In coordination with team will help maintain Resource Referral List.

· Complete for the region Notice of Ineligibility (NOI) and Over-issuance reports monthly.

· Review Dual Participation report weekly. Work with case manger to resolve dual participation if identified.

· Print clients eligible for benefits report and provide follow up contact to participants to schedule WIC appointment in coordination with case managers.

· In coordination with the team will help maintain and be the lead on inventory including computers and other equipment, eWIC cards, breast pumps and formula.

· In coordination with team will order eWic cards.

· Participate in conferences, WIC meetings, and in-services.

· Participate in outreach activities and participant special events in coordination with team.

· Assist with and the lead on Internal Referral Specialist (IRS) and referral duties.

· Fill in for receptionist in the area when vacancies occur.

· Other duties as assigned.

 

 

Qualifications:

Possession of a valid driver’s license.

High School diploma

Bilingual preference (Spanish)

 

Knowledge/Skills/Ability:

WIC Program requirements (desirable), business English including grammar, spelling, and punctuation; modern office equipment, practices, and procedures; basic bookkeeping; Microsoft suite software applications; department rules, procedures, and functions. Ability to: type accurately, in positions requiring keyboarding; gather, compare, and summarize data from a variety of sources; operate a variety of office equipment; communicate information clearly and concisely; review and comprehend materials; establish and maintain effective working relationships with other employees and the general public; proof and edit solutions to arithmetic problems involving addition, subtraction, multiplication, division, and percentages; transcribe material from machine dictation; formulate logical and reasonable conclusions from available information; Literacy and language skills appropriate to address the needs of diverse populations

 

Must be able to work Monday through Friday between 8am and 5pm. Working hours may extend beyond 8 a.m. to 5 p.m. workday and occasional Saturdays may be required. Regular travel to satellite sites including overnight stays may be required for service delivery, trainings, or meetings.

 

Qualifications:

 

• Possession of Valid Drivers License
• Graduation from high school
• Bilingual preference (Spanish)

 

Benefits Include:

Bi-Weekly Pay

11 Paid Holidays

Paid Vacation

Paid Sick Time

Mileage Reimbursement

 

Career Match is an Equal Opportunity Employer