POSITION SUMMARY
Performs clerical and technical work of moderate difficulty, variety and specialization in a department.
ESSENTIAL FUNCTIONS

• Provides administrative support to the department and ensures that routine activities are completed in a timely manner.
• Answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
• Greets persons entering establishment, determines nature and purpose of visit, and directs or escorts them to specific destinations.
• Transmits information or documents to customers, using computer, mail, or fax machine.
• Files and maintains records.
• Collects, sorts, distributes, or prepares mail, messages, or courier deliveries.
• Creates, files, and maintains records.
• Performs data entry.
• Compiles reports.
• Transcribes meeting minutes.
• Creates basic correspondence conducting research and performing basic quantitative quality assurance reviews.
• Reads and analyzes incoming memos, submissions, and reports to determine their significance and plan their distribution.
• Prepares responses to correspondence containing routine inquiries.
• Conducts research, compiles data, and prepares documents for consideration and presentation to managers, committees.
• Performs general office duties, such as ordering supplies, maintaining records, and management database systems.
• Researches files and systems for information to assist customers. 
• Schedules appointments.
• Files and retrieves information such as documents, records, and reports.
• Gathers information from customers for eligibility of services based on established criteria.
• Attends meetings to take minutes.
• May maintain cash funds or petty cash funds.

MINIMUM QUALIFICATIONS
Experience:  Two years of clerical experience.
Education:  High school diploma or equivalent.

Combination of relevant education and relevant experience accepted? Yes
Licenses and Certifications:  N/A. 

 
KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of:
 

• Business English, spelling and arithmetic.
• Overall function and responsibilities and services in assigned area.
• Administrative and clerical procedures and systems such as word processing, filing and other office procedures and terminology

Skilled in:
 

• Proficient use of basic computer skills, i.e., Microsoft Office Suite

Abilities:
 

• Initiating Action – Taking prompt action to accomplish objectives; take action to achieve goals beyond what is required; being proactive.
• Stress tolerance – Maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and to the organization.
• Building Customer Loyalty – Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.
• Managing Work – Effectively managing one’s time and resources to ensure that work is completed efficiently.
• Building Trust – Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.